After booking with us, you will receive a confirmation email outlining the dates and times,clothing and gear list, tour itinerary, and if applicable the requested rental information. Please double check the information.
Generally, we recommend to wear casual, comfortable clothing with the option to layer. For experiences in the outdoors it is always better to plan ahead and prepare for all kinds of conditions. The weather in the mountain changes fast. Because of that we recommend clothing items that you can layer on to adjust to different levels of energy output (increase of warmth) and weather. As a general rule of thumb avoid cotton as it can absorb moisture, but remains wet and in the process, loses the ability to insulate and on top if it, cotton doesn’t dry quickly. We recommend wool or synthetic fibres.
For a rental item for a full full refund you must cancel 24 hrs prior to your rental booking. For a Guided Tour you need to cancel 72 hours before the start of the tour.
We accept Credit/Debit Cards (VISA, Mastercard, American Express), Paypal, Gift vouchers and Canadian Dollars
Damage deposit covers potential damage caused to rented equipment. The deposit is fully refunded when the equipment is returned without damage. Damage deposit for watersport equipment is CAD$200 and CAD$500 for mountain bike
We charge Rates $30 per hour for repair, with a 1hr. minimum. In addition we add the cost of parts and materials needed. You will be charged the full retail value for lost, stolen or destroyed rental equipment
Yes, we offer insurance for CAD$29 that will cover damage up to CAD$300.
Although we do operate in rain or shine, we will reschedule your booking depending on availability.
Call us right away when you realize that you won’t make it. Depending on how late you run, we might charge you with additional time for the equipment.
For extending rental, please call us to check if the gear is available for another day, as there may be reservations for the gear the following day.
We are happy to customize your experience with Sea to Sky Adventure Company. Give us a call and we can create a customized itinerary just for you.
Yes, definitely. Bike, Paddle and Hike in the same day or the same weekend. Contact us.
Each bike needs to be set up specifically for you. If they are not prepared, then we were missing some of your information, such as height and weight.
Yes, we do rent helmets and knee pads.