Frequently Asked Questions

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General FAQ

After booking with us, you will receive a confirmation email outlining the dates and times, clothing and gear list, tour itinerary, and if applicable; the requested rental information. Please double check the information.

We recommend quick-dry, comfortable clothing with the option to layer. For experiences in the outdoors it is best practice to prepare for all kinds of conditions. The weather in the mountain changes fast. Because of that we recommend bringing layers to adapt to different levels of energy output (increase of warmth) and weather. As a general rule of thumb avoid cotton as it can absorb moisture, but remains wet and loses the ability to insulate. We recommend wool or synthetic fibers.

For a rental item you must cancel 24 hrs prior to your rental booking for a full refund. For a Guided Tour you need to cancel 72 hours before the start of the tour.

We accept Credit/Debit Cards (VISA, Mastercard, American Express), Gift vouchers and Canadian Dollars

Damage deposit covers potential damage caused to rented equipment while undertaking Squamish activities. The deposit is fully refunded when the equipment is returned without damage. Damage deposit for watersport equipment is CAD$200 and CAD$500 for mountain bike

We charge Rates $30 per hour for repair, with a 1hr. minimum. In addition we add the cost of parts and materials needed. You will be charged the full retail value for lost, stolen or destroyed rental equipment

Yes, we offer insurance for CAD$29 that will cover damage up to CAD$300.

Although we do operate in rain or shine, we will reschedule your booking depending on availability.

Call us right away when you realize that you won’t make it. Depending on how late you run, we might charge you with additional time for the equipment.

For extending rental, please call us to check if the gear is available for another day, as there may be reservations for the gear the following day.

We are happy to customize your experience with Sea to Sky Adventure Company. Give us a call and we can create a customized Squamish activities itinerary just for you.

Yes, definitely. Bike, Paddle and Hike in the same day or the same weekend. Contact us.

BIKES FAQ

Each bike needs to be set up specifically for you. We try to ensure equipment is in ready-to-ride condition prior to your arrival, but we need you here to finalize adjustments to suspension for your size and preference.

Yes, we also rents gloves, knee pads and repair kits.

Yes, we rent a variety of youth bikes, contact us for more information.

Garibaldi Highlands trailhead is 7km from our base, Diamond Head is 8km.
Riders of any experience and skills can choose from wide variety of trails in Squamish.
We rent universal bike-racks for your car or rental vehicle.
We sell our bikes at the end of the season starting in September, ask our staff about being added to the bike sale reservation list.

The wash station is located in front of Adventure Centre.

We do not rent locks for liability reasons. You are responsible for the safe-keeping of bikes whilst renting.

Our bikes are not equipped with bottle cages. We recommend bringing a pack or camelbak to carry the necessities while out on the trails.

WATERSPORTS FAQ

Safety is not something you should pay for. All our watersport rentals included safety gear: a personal lifejacket for the appropriate number of participants and throw rope/bailing pump for kayaks and canoes.

Best practice is to load them on your roof rack, using straps to tie them down. If your car doesn’t have a roof rack, we rent universal soft roof racks that will fit on almost any vehicle for $15CAD.

Our staff is unable to help you load equipment due to liability, however they can direct and explain how to properly use equipment.

We are based on the Mamquam Blind Channel, however you may only paddle there when the tide is above 3 meters. Below that, and you will simply be trudging through mud.

Here is the link to the tide levels: 
http://www.waterlevels.gc.ca/eng/station?sid=7811

We recommend researching locations before renting. There are a few lakes in the area called Alice, Brohm, Cat and Browning lake, but you will need a vehicle to transport them there.

Our shuttle van is a 14 passenger van, and our prices reflect that. At full capacity, these costs are very reasonable.